cek33's Privacy Policy

1 What Information We Collect

When you create an account on cek33, use our services, or contact us, we may collect the following types of information:

1.1 Personal Identification Information

• Full name and date of birth (for age verification — only those aged 21 and above may register).
• Email address and mobile number.
• Residential address.
• National ID card or passport details (for KYC verification).

1.2 Financial Information

• bKash, Nagad, Rocket, or bank account numbers (for transaction processing).
• Deposit and withdrawal history.
• Wallet balance and bonus information.

1.3 Technical and Usage Information

• IP address, device type, and operating system.
• Browser type and browsing history on our site.
• Login and logout times and session duration.
• Gaming activity, betting history, and preferred games.
• Information collected from cookies and web beacons (see Cookie Policy, Section 10).

1.4 Communication Information

• Records of your contact with us via live chat or email.
• Complaints or support requests.

2 Why We Use This Information

cek33 uses your information for the following legitimate purposes:

• Account Management: To create, verify, and manage your account.
• Identity Verification: To complete the KYC (Know Your Customer) process and ensure anti-money laundering compliance.
• Age Verification: To confirm that only individuals aged 21 or above are using the platform.
• Financial Transactions: To process deposits and withdrawals, including a minimum deposit of ৳500 and a minimum withdrawal of ৳800.
• Platform Improvement: To enhance the user experience and resolve technical issues.
• Promotional Communications: To send bonuses, offers, or updates with your consent.
• Fraud Prevention: To detect and prevent unusual activity.
• Responsible Gaming: To monitor user gaming behaviour and intervene when necessary.
• Legal Obligations: To comply with applicable laws and regulations.

3 Sharing and Disclosure of Information

cek33 never sells your personal information to third parties. However, information may be shared on a limited basis in the following circumstances:

3.1 Service Providers

We work with trusted third parties for payment processing, IT infrastructure, identity verification, or customer support. These parties may only use the information for specified tasks under strict confidentiality agreements.

3.2 Legal Authorities

We may be required to share information with relevant authorities pursuant to court orders, government directives, or legal investigations.

3.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be included. We will notify you in advance in such circumstances.

4 Data Security Measures

cek33 follows industry-standard technologies and practices to protect your information:

• SSL Encryption: All data transmissions are secured by SSL/TLS encryption.
• Firewall and Anti-Intrusion Systems: Advanced security measures to prevent unauthorized access.
• Access Controls: Only authorized personnel can access information on a need-to-know basis.
• Regular Audits: Regular internal and external audits to ensure system security.
• Data Minimization: Only the information strictly necessary for providing services is collected.
• Password Hashing: Account passwords are stored in encrypted form.

However, no transmission of information over the internet can be guaranteed to be completely secure. While we strive to ensure the highest level of protection, we also ask users to take responsibility for keeping their passwords confidential.

5 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to provide our services. After account closure, information may be retained for the following reasons:

• To meet legal obligations.
• For dispute resolution or legal claims.
• To maintain audit records of financial transactions.
• To prevent fraudulent activity.

Financial and identity-related information is generally retained for a minimum of five years after account closure, unless a different period is specified by applicable law.

6 Your Rights

As a user of our platform, you have the following rights:

6.1 Right to Access Information

You may find out what information we hold about you.

6.2 Right to Correct Information

You may request correction of inaccurate or incomplete information.

6.3 Right to Delete Information

In certain circumstances you may request deletion of your information, though complete deletion may not be possible where legal obligations apply.

6.4 Right to Object to Processing

You may object to the use of your information for marketing or promotional communications.

6.5 Right to Data Portability

In certain circumstances you may receive your information in a structured, readable format.

To exercise these rights, contact our support team. We will process your request within a reasonable timeframe.

7 Protection of Minors' Information

cek33 is a platform for those aged 21 and above only. We do not intentionally collect any personal information from minors. An age verification process is followed at the time of registration.

If we become aware that information from a minor has been collected, that account will be closed immediately and the relevant information will be deleted.

8 Third-Party Links and Services

Our platform works with payment gateways such as bKash, Nagad, and Rocket. These third parties have their own privacy policies, and information collected while using their services is subject to those policies. We are not responsible for the data practices of these third parties.

We only support the following payment methods, and transactions through these are processed securely:

• bKash
• Nagad
• Rocket
• Bank Transfer

9 International Data Transfers

Our servers may be located in various countries. Even when your information is transferred internationally, we ensure that such transfers are carried out in accordance with applicable data protection laws and standards. Data protection is clearly stated in our agreements with any third-party service providers.

10 Cookie Policy

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

10.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform, such as login sessions and security.
• Functional Cookies: Help remember your preferences, such as language selection.
• Analytics Cookies: Monitor site usage to help improve our services.

10.2 Cookie Controls

You can control cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

11 Marketing and Communications

With your explicit consent, we may send you promotional emails, SMS messages, or notifications. Each marketing message will include an option to unsubscribe.

However, important account-related information, transaction confirmations, and security-related messages are not marketing communications and cannot be disabled, as they are an essential part of the service.

12 Changes to This Policy

We may update this Privacy Policy due to business needs, legal changes, or technological developments. For any significant changes, we will:

• Publish the updated policy on this page.
• Update the "Last Updated" date.
• Notify registered users by email where applicable.

Your continued use of the platform after a policy change will mean you have accepted the new policy. We therefore recommend visiting this page regularly.

13 Contact Us

If you have any questions, comments, or requests regarding your information in relation to this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali

We generally aim to respond to your request within business days. Complex requests may take a little longer, but we will assist you as quickly as possible.